We are seeking an experienced Medical Billing & Collections AR Team Supervisor. In this role, you will be
responsible for the oversight of the Billing Center Accounts Receivable and Collections staff. You will be supervising
the activities of the employees to ensure the efficient use of resources in accordance with billing & collections
policies and process flow in ways that consistently promote patient quality, employee satisfaction, and accounts
receivable management.
– Aggressively manages all non-compliance in a timely, complete and professional manner
– Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits,
and payer audits)
– Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
– Conducts employee counseling as needed for attendance, work performance, and policy violations
– Ensures all productivity standards are met in a timely manner through measuring, monitoring and
feedback
– Ensures communication with payer
– Ensures team members maintain full compliance with policy requirements outlined in the employee
handbook and BCC policies and procedures
– Gathers and analyzes information in order to provide recommendations on various issues
– Identifies team and individual training needs and assists in developing plans for immediate and long-term
performance improvements
– Monitors and documents employee performance and provides feedback to billing members, emphasizing
continuous improvement
– Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
– Provides direction to billing staff and resolves problems in a timely and professional manner
– Responsible for properly communicating updated relevant changes and ensuring staff understands all
relevant updates
– Responsible for the filing and maintenance of all reports as required by company policy and procedure
– Reviews adjustment request forms, related keying of audits and ensures all adjustments are approved in a
timely fashion
– Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit,
correct, reconcile and follow-up to completion and approval
– Reviews applicable audits for completeness, unusual items and charges, and follows up on any
discrepancies
– Run all applicable reports timely and delegates or distributes as required
– Performs other duties as required or assigned
Supervisory Responsibilities
– Ensures billing staff are practicing safe work habits to ensure a safe work environment
– Manages all direct reports within their team by reviewing workflow; inquiring about issues, delegating
workload, ensuring work is being completed, and communicating changes in requirements
– Manages difficult customer or employee situations; and responds promptly to customer or employee
requests
QUALIFICATIONS
Education and Experience
– High school diploma or equivalency
Salary: $40,000 – $50,000 per yr